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Senior Project Manager

We’re looking for someone who demonstrates the following competencies.

A strong project management record in a client-focused environment.
Ability to build relationships with clients, consultants and colleagues to make things happen.
Clear, confident and influencing communicator and problem-solver.
Ability to think and act commercially.
An inclusive, engaging and motivating people manager and commitment to continuous improvement.

The Key Duties of The Role
Ensuring projects are delivered to timescale, budget, quality and agreed scope, including attending project meetings.
Creating project contracts and planning and directing the project work for the diversity consultants.
Resourcing client projects from the diversity consultant pool – facilitating buy-in and commitment to ensure high success.
Identifying, creating and editing the resources required to deliver the contract to the agreed scope and desired quality. Innovating new approaches and content/style ideas.
Ensuring evaluation of the projects and consultant performance is carried out and working with the rest of the team to ensure evaluation measures are built into contracts. Acting upon feedback and spotting further opportunities, bringing in Operations Director and/or Head of Projects where relevant.
Building relationships with the diversity consultants and day-to-day liaison, ensuring they are kept up-to-date and supported in relation to project progress, timelines, and requirements.
Client liaison and account management: acting as the first point of contact for our clients and ensuring they always receive positive, high-quality service and thereby contributing to client retention.
Applying continuous improvement methods to our products and services and ensuring quality standards and profitability are met.
Spotting sales and marketing opportunities, e.g. newsletter and case study content from existing projects for marketing; spotting and responding to up-selling and cross-selling opportunities with clients.
Ensuring our internal project management systems are up to date with all relevant billable day, client and contract information.
Line management of Project Manager(s) and/or Project Executive(s) providing inclusive leadership, support and guidance, including carrying out regular 1:1s, workload allocation and management, performance management and appraisals and creating and supporting their personal development.
Attend and contribute to our internal meetings and away days.
Person Specification

You will be positive, practical and creative in your approach to your work with clients and with the team.
You can work collaboratively, and you are a natural problem-solver.
You are confident communicator and can demonstrate relevant previous experience.
The pace of work is often high, as you will be responding to client needs. The successful applicant will be able to work to tight deadlines.
You will be happy to take responsibility for managing your own workload, and for raising any workload issues with your line manager.
You will inspire others in the team with their ability to overcome challenges in a positive way, develop their skills and knowledge and provide an inclusive, supportive and motivating environment in which they can flourish.
You will have a genuine passion and belief that people are treated as equals, that people receive the dignity and respect they deserve and that their differences are celebrated.